My wife and I recently bought a outdoor trampoline for the kids. Last night, we tackled the assembly which was not a great experience to say the least – the flow of the text was jagged and hard to follow, the images were photos printed in grayscale and the combination of the two left me confused and alone. No support videos or 800 numbers. All I had was a website with no link to any support material. I was frustrated and discouraged that something I made the investment in was not easier to put together.
Working at Teeter, I suppose I have a glorified standard of what support materials should arrive with a product. Since every product comes with detailed assembly instructions that include detailed drawings and step-by-step directions, as well as our 800 number, email address, and website that has the support material available for download, I know our customers are taken care of.